Smart Hands and Staff Augmentation

IT managers usually consider remote hands services when they are leasing space from far away from their physical location. This allows them to manage their data center without having to send technical staff to the colocation facility.

Remote hands services also allow you to handle IT operations that go down in the middle of the night or during holidays. Support issues tend to happen when we least expect them. Remote Hands services can be deployed round the clock, even when no one from your IT department is available.

There will always come a time when there are too many things on your IT department’s plate. It’s not ideal for any growing company to have an IT team that manually handles all operations within the datacenter. That would require maintaining a larger IT staff as well as providing comprehensive training, two things that significantly reduce your profit margin.

Freeing your IT department from having to deal with infrastructure issues allows them to focus more on value-adding projects. Smart Hands Services strengthen the data infrastructure of companies without compromising their productivity. Smart Hands offer immediate responses to various data center problems to reduce liability issues and potential data breaches. We offer the following services listed below:

  • Moving or securing network cables
  • Network router and switch configuration
  • Server refreshes and reboots
  • Hardware and software replacement or installation
  • Power cycling
  • Inventory management and labeling
  • Handling shipping and receiving requests
  • Reporting on equipment performance
  • Audits
  • Configuration of the firewall
  • Complex cable configurations
  • Placement device management
  • Test devices and fix errors
  • Rack and stacking services
  • Shipping and receiving
  • Automated maintenance
  • Setting up and Maintaining Backups
  • Pack and unpack
  • Inventory
  • Detect and respond to threats
  • Moving equipment
  • Operating system and server installation
  • Power cycle
  • On-site and off-site technical support and troubleshooting
  • Remote server restarts
  • Cloud cross-connect